Shipping Rates: We charge a flat rate of $7 per order for all non-rural orders sent within New Zealand. Rural deliveries will take a few days longer than other deliveries. Orders can be collected from our premises in Waterview, Auckland when a prior arrangement has been made. Please contact us by email email@example.com or phone 021-361400 to find a convenient time for us both.
We aim to have all orders with cleared payments received before 1pm dispatched the following day. Orders placed after this time will be sent the following working day. Please note that during busy holiday times or when we a running a sale things may take a little longer to get to you. Please contact us if you need your item/s urgently.
We use a variety of different couriers but we will send you an email with tracking details once your order has been despatched. Couriers will not deliver to a PO Box address. All addresses must be physical and require signing on receipt.
Shipping to Australia costs a standard rate of $20 and will take anywhere from 3 – 10 working days for delivery. Delivery to the US and Europe is calculated after purchase with Cathy Pope Jewellery’s preferred carrier Fedex. Please email us if you would like an indication of cost before purchasing.
GST of 15% has been included on all prices and will be charged on all New Zealand orders. All orders shipped outside of New Zealand will have the GST (tax) discounted from their order.
REDEEMING COUPON CODES & GIFT VOUCHERS
To redeem coupon codes or gift vouchers click on the CHECKOUT above the search area top right hand corner. This will show you what is currently in your cart and also two buttons. VIEW CART or CHECKOUT. Clicking on VIEW CART will bring up the option to add a code of voucher number at the bottom of the page. Enter your secret word in the Voucher or Coupon area at the checkout. Please contact firstname.lastname@example.org if you are still experiencing any problems.
If you are redeeming a GIFT VOUCHER please contact Cathy directly with your order at email@example.com
The information we collect on this site is only used for its stated purpose. Cathy Pope Jewellery do not sell, distribute or share any of your personal information to third parties. We retain your contact details for our own purposes only and we do not sell or share this information with any 3rd parties.
All credit card payments are made via Paypal. This means that Cathy Pope Jewellery do not receive or hold your credit card details.
AVAILABILITY & BACKORDERS
From time to time items that are listed as in stock may in fact not be. All Cathy Pope Jewellery pieces are custom made and there is sometimes delay with getting stones as products are not mass bought or produced. We apologise if this situation does occur and will contact you within 24 hours to offer you a refund, or discuss placing the item on back order for you, or offering you a suitable alternative.
REFUNDS AND EXCHANGES
Purchasing jewellery online is 100% risk free as we offer a 7 day return policy. If you are not happy with the items you’ve purchased we are happy to return it within seven days. Any returns after that time will not be accepted. Cathy Pope Jewellery accepts returns for products purchased on the Cathy Pope Jewellery website only and from visiting her studio. If you purchased Cathy Pope Jewellery at a retail store or another website we can not arrange a return for you, you need to work with the store or website you originally purchased from and adhere to their policies.
Refunds and exchanges are not possible for SALE items, end of line or discounted products.
Each stone is individual so there may be some slight variations is colour and size. These semi-precious gemstones aren’t as hard as precious gemstones like diamonds. Therefore they may have some subtle inclusions, marks or chips. The design aesthetic of Cathy Pope Jewellery is less polished and more ‘organic’. Most stones are imperfect and thats ok with Cathy so it’s important when you purchase your jewellery that you are aware of this. In all cases I attempt to use the best quality stones I have available. Each item is made to order. If a stone is broken or cracked after purchase please feel free to return it to be replaced. Each stone broken after purchase will incur a standard charge of $40 plus $5 courier.
You must inform us of your intention to return the item within 7 days of the delivery date by emailing firstname.lastname@example.org Items must be in an unworn condition and with the original packaging. There may be additional charges for postage on the new item. Unless the goods are damaged or defective or not as specified in your order, you are responsible for the cost of returning the goods.
If the goods were faulty or incorrect then the cost of return postage will be refunded to you.
Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods.
We will repair any manufacturing fault at no cost within 6 months of the purchase date.
Proof of purchase is required.
Manufacturing faults do not include:
Chipped, cracked or broken gemstones.
General wear and tear including rings that have bent out of shape or oxidised or plating that has worn off.
As with all plating and vermeil, over time it will rub and wear off. This is because it’s bonded onto the base metal and is a very thin coating. If you take good care of the jewellery it will last a long time, but understandably it will rub with constant contact and may lose its colour. We recommend gold plated rings are only worn as occasion rather than every day rings to retain the colour.
If you would like any of the above repairs made, we can assess the damage and will let you know the cost before proceeding. If a stone is broken or cracked after purchase please feel free to return it to be replaced. Each stone broken after purchase will incur a standard charge of $60 plus $5 courier.