Repairs

REPAIRS
We will repair any manufacturing fault (broken clasps, claws coming loose or wire breakage) at no cost within 6 months of purchase. Proof of purchase is required. Please return your your item using a track and trace courier. 

We will repair broken wire from the chunky choker collection free of charge at anytime. We charge $10 to cover the return courier. 

Manufacturing faults do not include:
 Chipped, cracked or broken gemstones.
Broken chains.
General wear and tear including rings that have bent out of shape, claws that have snapped off or oxidised, or plating that has worn off.

If you would like any of the above repairs made, we can assess the damage and will let you know the cost before proceeding. If a stone is broken or cracked after purchase please feel free to return it to be replaced. Each stone broken after purchase will incur a standard charge of $60 plus $10 courier.

Please send all repairs wrapped up securely in a small box and/or bubble wrap so they are not loose inside the bag causing damage. Send in a tracked courier to:

 

Cathy Pope Boutique

5 Vinegar Lane

Grey Lynn

Auckland 1021