REFUNDS AND EXCHANGES
Items must be in an unworn condition and with the original packaging. There may be additional charges for postage on the new item. International purchases require the cost of return postage to be covered by the customer, not Cathy Pope Jewellery. Unless the goods are damaged or defective or not as specified in your order, you are responsible for the cost of returning the goods.
If the goods were faulty or incorrect then the cost of return postage will be refunded to you.
Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods.
If your purchase is faulty due to a manufacturing error ie fabric tears or stones falling out then please contact us and we can discuss an exchange or refund.
We do not offer refunds on any courier services as we incur the cost with every parcel sent.
Each stone is individual so there may be some slight variations in colour and size. These semi-precious gemstones aren’t as hard as precious gemstones like diamonds. Therefore they may have some subtle inclusions, lines, marks or chips. The design aesthetic of Cathy Pope Jewellery is less polished and more ‘organic’.
Most stones are imperfect and that's ok so it’s important when you purchase your jewellery that you are aware of this. In all cases we attempt to use the best quality stones I have available. Each item is made to order. If a stone is broken or cracked after purchase please feel free to return it to be replaced. Each stone broken after purchase will incur a standard charge of $40 plus $5 courier.
We will repair any manufacturing fault (broken clasps, claws coming loose or wire breakage) at no cost within 6 months of purchase. Proof of purchase is required. Please return your your item using a track and trace courier.
We will repair broken wire from the chunky choker collection free of charge at anytime. We charge $5 to cover the return courier.
Manufacturing faults do not include: Chipped, cracked or broken gemstones. Broken chains. General wear and tear including rings that have bent out of shape, claws that have snapped off or oxidised, or plating that has worn off.