REFUNDS AND EXCHANGES

Other than Sale and Limited Edition purchases, buying jewellery online is 100% risk free as we offer a 7 day return policy on all full priced items. 

  • We will exchange your purchase free of charge one time only, thereafter a further shipping charge will be required to send your exchange.
  • If you are not happy with the items you’ve purchased we are happy to return it within seven days.
  • No exchanges or refunds on sale items or end of line products.
  • Any returns after that time will not be accepted.
  • No exchanges or refunds for international purchases
You must inform us of your intention to return the item within 7 days of the delivery date by emailing cathy@cathypope.co.nzPlease return your your item using a track and trace courier. 

Items must be in an unworn condition and with the original packaging. There may be additional charges for postage on the new item. International purchases require the cost of return postage to be covered by the customer, not Cathy Pope Jewellery. Unless the goods are damaged or defective or not as specified in your order, you are responsible for the cost of returning the goods.

If the goods were faulty or incorrect then the cost of return postage will be refunded to you.

Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods.

We do not offer refunds on any courier services as we incur the cost with every parcel sent. 

Cathy Pope Jewellery accepts returns for products purchased on the Cathy Pope Jewellery website within NZ (not internationally) only and from visiting her studio. If you purchased Cathy Pope Jewellery at a retail store or another website we can not arrange a return for you, you need to work with the store or website you originally purchased from and adhere to their store policies. 

Each stone is individual so there may be some slight variations in colour and size. These semi-precious gemstones aren’t as hard as precious gemstones like diamonds. Therefore they may have some subtle inclusions, lines, marks or chips. The design aesthetic of Cathy Pope Jewellery is less polished and more ‘organic’.

Most stones are imperfect and that's ok so it’s important when you purchase your jewellery that you are aware of this. In all cases we attempt to use the best quality stones I have available. Each item is made to order. If a stone is broken or cracked after purchase please feel free to return it to be replaced. Each stone broken after purchase will incur a standard charge of $40 plus $5 courier.

 

REPAIRS
We will repair any manufacturing fault (broken clasps, claws coming loose or wire breakage) at no cost within 6 months of purchase. Proof of purchase is required. Please return your your item using a track and trace courier. 

We will repair broken wire from the chunky choker collection free of charge at anytime. We charge $5 to cover the return courier. 

Manufacturing faults do not include:
 Chipped, cracked or broken gemstones.
Broken chains.
General wear and tear including rings that have bent out of shape, claws that have snapped off or oxidised, or plating that has worn off.

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