We charge a flat rate of $7 per order for all non-rural orders sent within New Zealand. Rural deliveries are $9.50 and will take a few days longer than other deliveries. Orders can be collected from our premises in Waterview, Auckland when a prior arrangement has been made. Please contact us by email email@example.com or phone 021-361400 to find a convenient time for us both.
As our product is Jewellery our standard overnight courier agent is unable to offer insurance on these deliveries. For Auckland customers please use our premium delivery service which travels fully insured on a GPS tracked courier service.
We aim to have all orders with cleared payments received before 10am dispatched that day. Orders placed after this time will be sent the following working day. Please note that during busy holiday times or when we a running a sale things may take a little longer to get to you. Please contact us if you need your item/s urgently.
We will send you an email with tracking details once your order has been despatched. Couriers will not deliver to a PO Box address. All addresses must be physical and require signing on receipt.
INTERNATIONAL SHIPPING / CUSTOMS DUTIES & TAXES
Shipping to Australia costs a standard rate of $30 with Fedex and will take anywhere from 7 – 14 working days for delivery. For US and Europe our preferred carrier is Fedex.
The recipient of the parcel is liable to pay any import duties or taxes applicable to their country before the parcel is delivered. The carrier will contact the recipient to pay these and if the parcel isn't claimed it will be returned to Cathy Pope. Any additional freight charges to resend the parcel will be at the expense of the customer.
GST of 15% has been included on all prices and will be charged on all New Zealand orders. All orders shipped outside of New Zealand do not have GST (tax) added.
The information we collect on this site is only used for its stated purpose. Cathy Pope Jewellery do not sell, distribute or share any of your personal information to third parties. We retain your contact details for our own purposes only and we do not sell or share this information with any 3rd parties.
All credit card payments are made via Stripe. This means that Cathy Pope Jewellery do not receive or hold your credit card details.
AVAILABILITY & BACKORDERS
From time to time items that are listed as in stock may in fact not be. All Cathy Pope Jewellery pieces are custom made and there is sometimes delay with getting stones as products are not mass bought or produced. We apologise if this situation does occur and will contact you within 24 hours to offer you a refund, or discuss placing the item on back order for you, or offering you a suitable alternative.
SALES & DISCOUNTS
No exchanges or refunds available for SALE or LIMITED EDITION items other than for changing ring sizes (dependent on availability). Please see REFUNDS AND EXCHANGES (below) for more details.
From time to time Cathy Pope Jewellery may make special promotional offers including but not limited to price discounts, volume discounts, shipping discounts, etc. These offers are made purely at the discretion of Cathy Pope Jewellery and can be withdrawn at any time. The nature of these offers, the timing of these offers and the terms associated with these offers are also purely at the discretion of Cathy Pope Jewellery. No discount will be applied retroactively. Unfortunately that sometimes means that a customer may pay more for an item if they purchase before an offer is publicised or after an offer ends. Please do not request special treatment in this case.
Existing discount codes and vouchers are not valid during certain annual Sales. These can be used after the sale has finished only but not in conjunction with other offers.
FREE COURIERS are valid for NZ only, not international.
REFUNDS AND EXCHANGESNo exchanges or refunds available for SALE or LIMITED EDITION items other than for changing ring sizes (dependent on availability). Please see SALES & DISCOUNTS (above) for more detail.
Each stone is individual so there may be some slight variations in colour and size. These semi-precious gemstones aren’t as hard as precious gemstones like diamonds. Therefore they may have some subtle inclusions, lines, marks or chips. The design aesthetic of Cathy Pope Jewellery is less polished and more ‘organic’.
Most stones are imperfect and that's ok so it’s important when you purchase your jewellery that you are aware of this. In all cases we attempt to use the best quality stones I have available. Each item is made to order. If a stone is broken or cracked after purchase please feel free to return it to be replaced. Each stone broken after purchase will incur a standard charge of $40 plus $5 courier.
You must inform us of your intention to return the item within 7 days of the delivery date by emailing firstname.lastname@example.org. Please return your your item using a track and trace courier.
Items must be in an unworn condition and with the original packaging. There may be additional charges for postage on the new item. International purchases require the cost of return postage to be covered by the customer, not Cathy Pope Jewellery. Unless the goods are damaged or defective or not as specified in your order, you are responsible for the cost of returning the goods.
If the goods were faulty or incorrect then the cost of return postage will be refunded to you.
Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods.
We do not offer refunds on any courier services as we incur the cost with every parcel sent.
We will repair any manufacturing fault (broken clasps, claws coming loose or wire breakage) at no cost within 6 months of purchase. Proof of purchase is required. Please return your your item using a track and trace courier.
We will repair broken wire from the chunky choker collection free of charge at anytime. We charge $5 to cover the return courier.
Manufacturing faults do not include: Chipped, cracked or broken gemstones. Broken chains. General wear and tear including rings that have bent out of shape, claws that have snapped off or oxidised, or plating that has worn off.
As with all gold plating and vermeil, over time it will rub and wear off. This is because it’s bonded onto the base metal and is a very thin coating. If you take good care of the jewellery it will last a long time, but understandably it will rub with constant contact and may lose its colour. We recommend gold plated rings are only worn as occasion rather than every day rings to retain the colour.
If you would like any of the above repairs made, we can assess the damage and will let you know the cost before proceeding. If a stone is broken or cracked after purchase please feel free to return it to be replaced. Each stone broken after purchase will incur a standard charge of $60 plus $7 courier.